Terms of service

Mediation

Association of European Mediators (AME) :

Title 1 "Mediation" of Book VI "Dispute Resolution" of the French Consumer Code, article L.612-1, recognizes the right of any consumer to have recourse, free of charge, to a consumer mediator (natural or legal person) for the amicable resolution of a dispute with a professional.

The professional is thus required to inform the consumer of the contact details of the mediator to whom he/she is subject. This information must be given, prior to the occurrence of any dispute, on the professional's website, on his general terms and conditions of sale or service, on his order forms or, in the absence of such media, by any other appropriate means.
•    Phone number: 09 53 01 02 69
•    WEB site: www.mediationconso-ame.com
•    Postal address: AME CONSO - Angela ALBERT, President - 197, Boulevard Saint-Germain - 75007 PARIS

In accordance with Article 14 of Regulation (EU) No 524/2013 of the European Parliament and of the Council of May 21, 2013 on the online settlement of consumer disputes, you may also use the European Commission's Online Dispute Resolution (ODR) platform, accessible at this URL: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR
 

Bloctel

If you do not wish to be the subject of commercial canvassing by telephone, you can register free of charge on the "liste d'opposition au démarchage téléphonique" provided for consumers by article L. 223-1 of the French Consumer Code, accessible at the following url: https://conso.bloctel.fr/

Any person registered on this list may not be canvassed by telephone, "except in the case of solicitations made in connection with the performance of a current contract and related to the subject matter of that contract, including when the purpose is to offer the consumer products or services related to or complementary to the subject matter of the current contract or likely to improve its performance or quality".

If the User is already registered on the Bloctel list, the fact of having communicated, directly or indirectly, his telephone details to ÆGIDE authorizes the latter to use them to call him back, in accordance with the User's request.